Christmas Opening & Delivery Information 2024

When do we close and re-open?

Our factory will be closed after Monday 23rd December 2024 and we reopen on Thursday 2nd January 2025.

Orders for Christmas delivery

Please note that all orders placed with our 'standard shipping' option will be sent with Royal Mail. We will send out orders up until we close on the 23rd December, however we are unable to guarantee that delivery will be made before Christmas. 

For next working day delivery to arrive before Christmas please place your order before 12 noon on the 20th December. We will dispatch these orders with a courier on a 'Next Working Day Service'.

Extended returns

Orders placed from the 10th December until 28th December 2024 will benefit from an extended returns policy of 30 days once the item has been received (instead of the usual 14 days).

Orders placed while we are closed

All orders placed during the period when we are closed will be sent as soon as possible on our return. Please note orders placed with 'Next Working Day' delivery option will be prioritised upon re-opening (however we may not be able to get every order out on the day of our return as we make products by hand for each order). 

Contacting us while we are closed

We receive lots of emails & answerphone messages while we are closed. We will answer all questions as soon as possible upon reopening. If you urgently need to speak to us then please call us on the 2nd January and we will do our best to help immediately.

From the Putnam's family and team, please have a restful holiday break.